The iPad registration process ruined my 40th Birthday. I spent it tethered to the Rogers’ Helpline, being transferred about near randomly, before being told that the problems I’m experiencing in 3G registration were an Apple problem and I should phone their product support line. The 3G iPad was to have been my means of writing and posting on the road without having to drag a laptop along, but in reality the first post from the iPad is bemoaning how the 3G that was supposed to free me doesn’t work. There’s more here than irony though, there may be a security risk.
After repeatedly following the “Quick and easy activation with Rogers” for the iPad 3G Cellular Plan, all matrixed across multiple credit valid cards there was no joy. Each try returned the message “Format Checking Failed”.
This morning, a new problem cropped up when I tried to activate the 3G cellular service this morning.
After entering User and Credit card information the “Address Confirmation” dialog which references Canada Post refused to allow me to proceed. I’m pretty sure the entered address is valid, I mean I’ve been living in this apartment over 13 year and mail keeps showing up. Like any good quality assurance type or reviewer I mashed the “Next” button with no effect, then I repeated the registration process for good measure.
Then, out of curiosity I hit the “Back” button on the address confirmation dialog. This returned me to the “Cellular Data Account” form, with an “Please enter a valid credit card number” error. Here’s the security bit, the credit card number in the field is not the one I entered (see the photo above).
This “mystery” credit card could be indicative of a hack to Apple’s or Rogers’ 3G activation system, exposed user data or test data remaining in the system from sloppy development of the web based activation code. Any way I slice the Apple, my faith in the Cupertino company is shaken by this experience… As a iPhone 3G owner I had little to none in Rogers as a carrier and their “black hole of time” customer service lines to begin with. Admittedly the response through @RogersHelp on Twitter was more effective, allowing me to get an e-mail through to the Office of the President and raise these issues.
Of course, the over arching point is that the Rogers/Apple alliance has taken a potentially good product and left me wondering if I return my birthday gift gracelessly and find something less frustrating to do with my time… self water-boarding perhaps. Or shopping for KTM 690 Enduro R accessories, because they would be of some use to me. Plus, if I weren’t hanging out on endless helplines and doing unpaid quality assurance work for Rogers I might actually get some work done and have the time to go for a ride.
If anyone out there can replicate this issue, please feel free to comment with details. Maybe we can provide information to Rogers and/or Apple allowing them to rectify the problem.